Pure Love Bakery Policies-Updated June 22, 2020
· Orders must be place at least 14 days in advance.
· Orders will only be accepted if date inquired is available.
· Please give at least 48 hours to receive quote after inquiry.
· If you would like to reserve a date before placing order, a $20 non-refundable retainer is required, which will be deducted from your final order balance.
Retainers/Deposits and Payments-
· All orders require a non-refundable retainer of $20 or 50% of balance due, whichever is greater.
· Deposits are due within 7 days after order is placed in order to hold the date. Date will not be held until deposit has been received.
· If date is still available and the deposit has not been received 10 days prior to pick up/delivery, the order will be cancelled. NO EXCEPTIONS! (I am only 1 person, and it would not be fair to those who have their orders in place to rush due to late payments)
· Payment methods accepted: Cash, check, credit/debit cards, and money order.
· Delivery is available for an additional fee.
· All delivery orders must be paid in full 14 days prior to delivery date.
Punch Cards (Rewards)-
· Punch cards must be present at time of pick-up/delivery to receive punch credit.
· Punch cards WILL NOT be punched at a later date.
· If your card has been lost, you must ask to begin a new one. Punch credits are not transferable.
~Retainers/deposits are due within 7 days of placed order and are NON-REFUNDABLE.
~Your order/date is not secured until retainer has been received.
~Dates are not held if you have an order, until the retainer has been received.
~If the date fills and you have not paid your retainer, I will no longer be able to fulfill the order. (I'm sorry, I can only accept so many orders each week)
~Your order will be cancelled if retainer has not been paid at least 10 days prior to pick up AND the date was still available.
~Retainers can be paid online (I can send an invoice), by mail, or by dropping off to our location. We accept cash, check, money order, and debit/credit cards.
~I can not chase down retainers. I do try to send a reminder if possible. I am still only 1 person.
If you have any questions, please feel free to ask me. Thank you!